Information Assurance Product Support Specialist

Job Title:  Information Assurance Product Support Specialist


Summary of Position

Provides support to the Cryptological and Cyber Systems Division and X Technologies Inc. by delivering cybersecurity solutions to secure business operations across the Air Force network and X Technologies’ internal network.  Includes providing Information Assurance (IA) expertise in the areas of policy guidance, product support, implementation strategies, and operational process analysis in support of the Public Key Infrastructure, Common Access Card, and Identity Management activities in the Air Force.  Requires professional and communications skills to coordinate Air Force Public Key Infrastructure (PKI) efforts with both Air Force, DoD and non-DoD partners and manage IT components on the X Technologies’ network.


Essential Job Requirements

•     Knowledge of the DoD and AF PKI certificate issuance process.

·       Knowledgeable of the standards, practices, and processes applicable to computer security, encryption and IT in the DoD.

·       Awareness of technologies, policies, processes and procedures associated with cyber security, information assurance, public key infrastructure, and public key enabling.

·       Ability to provide implementation and configuration strategies for Information Assurance (IA) systems that are employed across the AF Enterprise.

·       Ability to provide briefings and team meetings with internal team members and external relying parties.

Required Education 

Bachelor’s Degree preferred

Cybersecurity Certificates (e.g. Sec+, CISSP, CEH, etc) preferred


Required Experience (5 years)

·       Experience in the DoD cybersecurity community.

·       Experience supporting small business IT infrastructures and applications

·       Supporting the fielding of new PKI or IA associated software or hardware.


Required Skills


•     Analytical skills - Must be able to evaluate policy and guidance, technology advancements in authentication strategies, and operational requirements to formulate implementation strategies in the AF.

•     Communication and Interpersonal - Strong interpersonal skills in order to collaborate / coordinate AF PKI positions other DoD PKI stakeholders/subject matter experts.

·       Customer service – Strong customer focus to affect the internal and external PKI customers

·       Attention to detail – Must have a keen eye for details to ensure access to systems and applications is granted to authorized personnel only.


Physical Requirements

This is a standard office environment and requires lifting and moving of standard personal computers, files, and supplies. 


Equipment Used

Personal computers, software, phone systems and networks.

Security Clearance

Position requires an active Secret clearance.